Shipping Policy

Effective Date: June 20, 2026

Thank you for choosing South Cut Hat Co. We are committed to providing a smooth and reliable shipping experience for all customers. This Shipping Policy outlines how subscription products, apparel orders, and other merchandise are processed, shipped, and delivered.

By placing an order, enrolling in a subscription, or purchasing products through South Cut Hat Co. ("South Cut Hat Co.," "we," "our," or "us"), you agree to the terms outlined in this Shipping Policy.

Overview

South Cut Hat Co. offers two primary product categories:

  • Hat Subscription Products
  • Apparel and Merchandise Products

Because these products may be fulfilled through different methods, shipping timelines and procedures may vary.

We strive to process and ship all orders promptly; however, shipping times are estimates and are not guaranteed.

Shipping Locations

At this time, South Cut Hat Co. primarily ships within the United States.

Availability of international shipping may vary depending on product type, shipping carrier availability, and destination restrictions.

Customers are responsible for ensuring that products ordered are permitted for import into their destination country.

Any duties, taxes, customs fees, or import charges imposed by governmental authorities are the responsibility of the customer.

Subscription Product Shipping

Hat subscription products are shipped according to the subscription schedule established by South Cut Hat Co.

Subscribers should be aware that:

  • Subscription products are not shipped immediately upon enrollment.
  • Shipments occur according to the designated subscription cycle.
  • Delivery schedules may vary from month to month.
  • Production and fulfillment timelines may affect shipment dates.

We will make reasonable efforts to communicate anticipated shipping timeframes when available.

Participation in the subscription program does not guarantee delivery on a specific date.

Apparel and Merchandise Shipping

Many apparel products offered by South Cut Hat Co. are fulfilled through trusted third-party production and drop-shipping partners.

Because apparel products are often made or prepared after an order is placed:

  • Processing times may vary.
  • Production times may vary.
  • Shipping timelines may vary by product type.
  • Orders may ship separately from other products.

Customers should allow additional time for apparel fulfillment, especially during periods of increased demand.

Order Processing

Most orders begin processing shortly after they are placed.

Order processing may include:

  • Payment verification
  • Inventory confirmation
  • Production scheduling
  • Packaging preparation
  • Carrier pickup scheduling

Processing times vary depending on product type and order volume.

Orders are generally not processed on weekends or major holidays.

Shipping Methods

South Cut Hat Co. utilizes a variety of shipping carriers and fulfillment partners.

Shipping methods may include:

  • Standard shipping
  • Ground shipping
  • Expedited shipping (when available)
  • Carrier-specific services

The shipping carrier used for an order may be selected at our discretion based on product type, destination, and availability.

Shipping Rates

Shipping costs are calculated during checkout when applicable.

Shipping charges may vary based on:

  • Product type
  • Package size
  • Package weight
  • Shipping destination
  • Selected shipping method

Any applicable shipping charges will be displayed before order completion.

South Cut Hat Co. reserves the right to adjust shipping rates at any time.

Delivery Estimates

Delivery estimates provided on our website are intended for informational purposes only.

Estimated delivery dates are not guaranteed and may be affected by:

  • Carrier delays
  • Weather events
  • Natural disasters
  • Supply chain disruptions
  • Peak holiday shipping periods
  • Customs processing
  • Incorrect shipping information
  • Other factors beyond our control

Actual delivery times may vary.

Shipping Confirmation and Tracking

When available, customers will receive shipping confirmation and tracking information once an order has been shipped.

Tracking information is provided directly by the carrier and may take time to update after shipment.

South Cut Hat Co. is not responsible for carrier tracking delays or system outages.

Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

Before submitting an order, please verify:

  • Name
  • Street address
  • Apartment or unit number
  • City
  • State
  • ZIP code
  • Contact information

South Cut Hat Co. is not responsible for delivery issues resulting from inaccurate or incomplete address information provided by the customer.

Additional shipping charges may apply if a package must be reshipped due to customer error.

Lost, Stolen, or Missing Packages

Once an order has been transferred to the shipping carrier, responsibility for delivery largely rests with the carrier.

If a package is marked as delivered but cannot be located, customers should:

  1. Verify the shipping address.
  2. Check with household members or neighbors.
  3. Contact the shipping carrier.
  4. Contact South Cut Hat Co. for assistance.

South Cut Hat Co. is not responsible for packages lost, stolen, or misplaced after confirmed delivery by the carrier.

However, we may assist customers in filing carrier claims when appropriate.

Damaged Shipments

If your order arrives visibly damaged, please contact us as soon as possible.

When reporting shipping damage, customers may be asked to provide:

  • Order number
  • Photographs of the damaged item
  • Photographs of the packaging
  • Description of the damage

Claims should be submitted promptly after delivery to improve the likelihood of resolution.

Failure to report shipping damage within a reasonable period may affect claim eligibility.

Split Shipments

Some orders may be shipped in multiple packages.

This is especially common when:

  • Products originate from different fulfillment locations.
  • Apparel and subscription items are purchased together.
  • Inventory is stored at separate facilities.

Customers may receive multiple tracking numbers for a single order.

Additional shipments do not necessarily indicate missing items.

Shipping Delays

South Cut Hat Co. is not liable for delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Severe weather
  • Natural disasters
  • Labor shortages
  • Carrier disruptions
  • Government actions
  • Supply chain interruptions
  • Public emergencies

We appreciate your patience when unexpected delays occur.

Undeliverable Packages

If a shipment is returned to South Cut Hat Co. or a fulfillment partner as undeliverable due to:

  • Incorrect address information
  • Failure to claim the package
  • Refusal of delivery

the customer may be responsible for additional shipping costs associated with reshipment.

Refund eligibility for undeliverable packages is subject to our Refund & Return Policy.

Order Changes

Because orders often enter processing quickly, changes to shipping addresses or order details cannot be guaranteed after an order is placed.

Customers should contact us immediately if corrections are needed.

We will make reasonable efforts to accommodate requests but cannot guarantee modifications once fulfillment has begun.

Contact Information

If you have questions regarding shipping, delivery status, or this Shipping Policy, please contact:

South Cut Hat Co.
735 Old Highway 35 E
Fort Payne, AL 35968

Phone: (470) 264-8743

By placing an order, enrolling in a subscription, or purchasing products from South Cut Hat Co., you acknowledge and agree to the terms outlined in this Shipping Policy.