Effective Date: June 20, 2026
At South Cut Hat Co., we strive to provide quality products and exceptional customer service. Because our business includes both subscription-based products and made-to-order apparel fulfilled through third-party partners, our refund and return policies vary depending on the type of product purchased.
Please read this policy carefully before placing an order or enrolling in a subscription.
Overview
This Refund & Return Policy applies to:
- Hat Subscription Memberships
- Subscription Hat Shipments
- Apparel Products
- Merchandise and Promotional Products
- Website Purchases
By purchasing products or enrolling in a subscription through South Cut Hat Co. ("South Cut Hat Co.," "we," "our," or "us"), you agree to the terms outlined below.
Hat Subscription Membership Refunds
South Cut Hat Co. operates a limited-capacity subscription program that relies on inventory planning, production forecasting, and reserved membership availability.
For this reason, subscription fees are generally non-refundable.
Once a subscription payment has been successfully processed:
- Subscription fees are non-refundable.
- Partial billing cycle refunds are not provided.
- Unused membership benefits do not qualify for refunds.
- Failure to use subscription benefits does not create eligibility for reimbursement.
Customers are responsible for reviewing subscription details before enrolling.
Subscription Cancellations
Subscribers may cancel their membership at any time.
Cancellation requests submitted before the next scheduled billing date will prevent future recurring charges.
Cancellation does not entitle the subscriber to:
- Refunds for previous billing periods
- Refunds for the current billing cycle
- Prorated reimbursements
- Compensation for unused benefits
Upon cancellation, subscribers will retain access to benefits associated with the current paid subscription period unless otherwise stated.
Subscription Product Issues
If a subscription shipment arrives:
- Damaged
- Defective
- Incorrect
- Incomplete
customers should contact South Cut Hat Co. within seven (7) days of delivery.
To assist with claim review, customers may be asked to provide:
- Order information
- Photographs of the product
- Photographs of packaging materials
- Description of the issue
Upon review, South Cut Hat Co. may choose to:
- Replace the item
- Provide store credit
- Issue a refund
- Offer another reasonable resolution
Resolutions are determined at our sole discretion and may vary based on inventory availability.
Apparel Return Policy
Many apparel items sold through South Cut Hat Co. are produced and fulfilled through third-party print-on-demand or drop-shipping partners.
Because these items are often custom-produced after an order is placed, returns are generally not accepted for:
- Incorrect size selections made by the customer
- Buyer’s remorse
- Preference changes
- Accidental purchases
- Color expectations that vary slightly from screen displays
Customers should carefully review product descriptions, sizing charts, and order details before completing a purchase.
Defective or Damaged Apparel
If apparel products arrive:
- Damaged
- Defective
- Misprinted
- Incorrectly manufactured
customers should contact South Cut Hat Co. within seven (7) days of delivery.
Claims should include:
- Order number
- Photographs of the product
- Description of the issue
If a claim is approved, we may:
- Replace the product
- Issue store credit
- Provide a refund
- Offer another appropriate remedy
South Cut Hat Co. reserves the right to determine the appropriate resolution for each claim.
Incorrect Orders
If you receive an item different from what was ordered, please notify us within seven (7) days of delivery.
Upon verification of the error, we may:
- Ship the correct product
- Provide a replacement
- Offer store credit
- Issue a refund when appropriate
Failure to report incorrect items within a reasonable timeframe may affect eligibility for resolution.
Lost Packages
If tracking information indicates a package has not been delivered within a reasonable timeframe, customers should contact us for assistance.
South Cut Hat Co. may work with shipping carriers to investigate lost shipments.
Refunds or replacements for lost packages may be issued at our discretion after carrier investigation is completed.
Packages Marked Delivered
If a carrier marks a package as delivered but the customer cannot locate it, customers should:
- Verify the shipping address.
- Check with neighbors or household members.
- Contact the shipping carrier.
- Contact South Cut Hat Co. if assistance is needed.
South Cut Hat Co. is not responsible for theft, loss, or misplacement occurring after confirmed delivery by the carrier.
Non-Returnable Items
The following items are generally not eligible for return or refund:
- Subscription membership fees
- Digital products or downloads
- Gift cards
- Promotional giveaway items
- Clearance items
- Final sale merchandise
- Products damaged through misuse
- Products altered by the customer
Additional non-returnable items may be identified at the time of purchase.
Return Authorization
If a return is approved, customers may be required to obtain authorization before shipping products back.
Unauthorized returns may be refused or returned to the sender.
Return instructions will be provided when applicable.
Return Shipping Costs
Unless required by law or caused by a verified error on our part, customers may be responsible for return shipping expenses.
Shipping fees paid during the original purchase are generally non-refundable.
Chargebacks and Payment Disputes
Customers experiencing order issues are encouraged to contact South Cut Hat Co. directly before initiating a chargeback or payment dispute.
Most concerns can be resolved quickly through our customer support process.
Fraudulent or abusive chargeback activity may result in:
- Account suspension
- Membership termination
- Refusal of future service
Nothing in this section limits any rights provided under applicable consumer protection laws.
Refund Processing
Approved refunds will generally be issued to the original payment method used during purchase.
Processing times may vary depending on:
- Payment provider
- Financial institution
- Credit card issuer
- Banking system delays
South Cut Hat Co. is not responsible for delays caused by third-party financial institutions.
Policy Changes
South Cut Hat Co. reserves the right to modify this Refund & Return Policy at any time.
Updated versions will be posted on our website with a revised effective date.
Continued use of our website, products, or services after changes are posted constitutes acceptance of the revised policy.
Contact Information
For questions regarding refunds, returns, damaged products, or order issues, please contact:
South Cut Hat Co.
735 Old Highway 35 E
Fort Payne, AL 35968
Phone: (256) 638-5553
By purchasing products, enrolling in a subscription, or using our services, you acknowledge that you have read, understood, and agree to this Refund & Return Policy.